Everything you need to know about how DentalDesk AI products are delivered, licensed, and supported.
DentalDesk AI products are delivered digitally. Upon completing your purchase through our store, you will receive an email confirmation containing a download link to access your product.
No physical materials are shipped. All document generators are browser-based — you enter your practice details, generate your customized document instantly and copy or download it directly from your browser. There is no software to install.
If you do not receive your download link within a few minutes of purchase, please check your spam or junk folder before contacting support.
Because DentalDesk AI products are delivered as digital downloads that become immediately accessible after purchase, all sales are final and refunds are not available.
If you experience a technical issue with your download or believe you received a product that is materially different from its description, please contact us at support@mydentaldeskai.com. We are committed to providing excellent customer service and will work with you to resolve any legitimate technical or product issue as quickly as possible.
Each purchase of a DentalDesk AI product is licensed for use by a single dental practice location. The license is assigned to the purchasing practice and may not be transferred to another practice or organization. Your license includes:
Your license does not permit sharing, reselling, redistributing, or sublicensing any DentalDesk AI product or generated document to any other practice, organization, or individual outside the purchasing practice. If you operate multiple locations and need broader coverage, please contact us to discuss options.
By accessing this website or purchasing any DentalDesk AI product, you agree to be bound by the terms described on this page. If you do not agree to these terms, please do not use this site or purchase our products.
DentalDesk AI products are intended for professional, internal use within a dental practice. Use of our products for any unlawful purpose, or in any way that violates these terms, is strictly prohibited.
DentalDesk AI provides document templates and generators for informational and operational purposes only. Generated documents should be reviewed and customized by the purchasing practice and, where appropriate, reviewed by qualified legal, HR, or regulatory professionals before implementation.
DentalDesk AI reserves the right to update these terms at any time. Updates will apply to future use of the website and products. Continued use of our products following any update constitutes acceptance of the revised terms.
For questions about your purchase, technical issues, or product questions, contact us at support@mydentaldeskai.com. We typically respond within one business day.
Not sure which product is right for your practice? Use Formie on the main site to receive a personalized module recommendation before purchasing.
All DentalDesk AI content, document generators, templates, and accompanying materials are protected by copyright and intellectual property laws.
Purchasing a DentalDesk AI product grants you a license to use the materials internally within your purchasing practice, while ownership of all DentalDesk AI intellectual property remains with DentalDesk AI.